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Effective listening training how to#

The cookies is used to store the user consent for the cookies in the category "Necessary". This cookie is set by GDPR Cookie Consent plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. Take a look at our Communication Skills Training Course for more details. If you would like to learn more about effective listening and ways to improve your listening skills. Summary – summarise everything that you have heard.Using their name – use their name in your responses.Positive language – using terms such as ‘that’s a great idea’.Asking questions – show interest by asking questions about what you are hearing.Paraphrasing – repeating back what you hear in your own word to check your understanding.Mirroring body language – copying some of the body language the other person is using.Verbal nods – making noises such as Hmm Hmm.Non-verbal language – nodding your head in agreement, tilting your head slightly and smiling.Eye contact – making eye contact or at least looking at their face when they are communicating with you.Here are some things that you can do to demonstrate effective listening: If we don’t, the conversation breaks down, creating a barrier to effective listening. Not only do we need to actively listen to ensure we understand what is being communicated, but we also need to demonstrate to the person communicating to us that we are listening to them. You might consider effective listening to be a 2-fold thing.

Effective listening training how to#

How to Demonstrate That You Are Listening These are called barriers to effective communication Remove or reduce barriers to communication – give yourself the best chance of listening by removing anything that will distract you.If this is being done over the telephone, listen to the voice as well as the words We also add to our understanding by observing the body language used to communicate the message. Make eye contact and observe body language – by looking at the person, you engage with them.Engage your brain – remind yourself that you need to listen.Move your attention toward the person that is communicating with you – for example, if you are currently working on something, leave this and concentrate on the person communicating with you.Here are some things that you can do to make sure you are actively listening: The conversation will break down if we give the impression that we are not listening. We should demonstrate to them through our body language that we are listening to. We should observe the body language that the person communicating with us uses. When we use active listening, we listen with all of our senses. Active listening describes attentive listening and empathetic listening.

It simply means we ‘switch on’ our listening skills when needed. What is Active Listening?Īctive listening is another way of describing effective listening. Learn more about the 5 levels o listening by reading our article The 5 Levels of Listening. We are not truly concentrating on what is being said.

The opposite of active listening is passive hearing.

Empathetically listening – we concentrate and listen to understand the intent behind the messageĮffective listening means we are using attentive listening as a minimum but should always be aiming for empathetic listening.

Attentive listening – we pay attention and take on board what has been said.

Selective listening – we listen to the part that interests us and switch off for the parts that don’t.

Pretend listening – we use body language and eye contact that shows that you are listening, but the reality is you are not.

Ignoring – we completely ignore what has been said.

Covey, we listen on five different levels: It requires us to ‘switch on’ to engage with the person we are listening to – not only to hear the words but truly understand the intent behind the message. This means it requires practice to become better and more efficient at doing it. The purpose of effective listening is to listen to understand, not just hear what was said. What is Effective Listening?Įffective listening requires concentration and a conscious effort to achieve. Effective listening requires conscious effort, and when we do listen effectively, we are listening to understand and not just hear what someone has to say. What is effective listening? Effective listening, also known as active listening, describes when we concentrate on listening to what someone else has to say.